A project
A job with an end: a migration, a cluster, an AI pilot, a security check.
Fixed price, or hours with a cap
How we work
How a job goes
Every job follows the same four steps. You can hire us for a project, a monthly service or by the hour. And there's a clear line between what our AI agents may do and what only a person may do.
Steps
Look, plan, build, then run it or hand it over
- 01
Look
We go through what's there, what's broken and what you want. One or two weeks, written up at the end. This is also where we say if we're the wrong people for the job.
A written assessment
- 02
Plan
How we'd do it, what it costs and what could go wrong. A fixed price when we can see the whole job.
A proposal with a price
- 03
Build
On a test copy first when there is one. The documentation is written the same day as the work.
A working, documented system
- 04
Run it, or hand it over
We keep it running for a monthly fee, or we hand it to your people and show them how it works.
A monthly report, or a handover
How you can hire us
Three ways to pay for it
A monthly service
We keep servers, laptops or a shop running, at an agreed level.
Monthly, per server or per user
Hours when you need them
For teams with their own IT who want a second pair of hands now and then.
By the hour, or a prepaid block
AI agents
What the agents may do on their own
The agents read metrics and logs, work out what's wrong and write the fix. What they're then allowed to do falls into four groups, which we agree with you before they touch anything.
| Group | For example | Who decides |
|---|---|---|
| Looking | Reading metrics and logs, checking certificates and disk space | The agent, any time |
| Small agreed fixes | Restarting a crashed service, clearing old logs, clearing a cache, renewing a certificate | The agent, within limits we set, and logged |
| Real changes | Configuration, package upgrades, firewall rules, anything in a database | One of us, every time |
| Off limits | Deleting data, changing how long backups are kept, switching off security settings, passwords | Agents can't do these at all |
House rules
Things we don't bend on
Everything is in your name
Accounts, servers, domains, code. If you leave, there's nothing to hand back.
We write it down
Before we change something, and again once it's done.
People approve changes
AI agents can look at your systems. Only someone from ZAP can say yes to a change.
A backup counts once it's restored
Same for failover: it counts once we've tried it.
We say when it's not for us
If a job isn't our strength, you'll hear that early, and where we can we'll point you to someone better.
Money
How we charge
Every quote says what's included, how it's priced and what you get at the end. If the job grows, you hear about it before the invoice does.
- Projects
- A fixed price when we can see the whole job. Otherwise hours, with a cap we agree up front.
- Monthly services
- A fee per server, per site or per user, depending on the service.
- Hours
- €96.80 an hour, billed in half hours. Prepaid blocks are a bit cheaper.
- Invoices
- In euros, one line per service. Dutch VAT for Dutch clients; VAT reverse-charged for business clients elsewhere in the EU.
- Who you contract with
- ZAP IT Solutions B.V., KvK 82322619, VAT NL862419426B01.
Got something that needs looking after?
Tell us what you have and what's bothering you. You'll hear back within one working day, usually with a few questions before any price.